Celebrating 10 Years

Rich LangtryBlog, Rich Langtry

In September of 2017, Vice President Rich Langtry will be celebrating 10 years in the Logistics and Supply Chain industry.
Over the last decade Rich Langtry has been a highly successful people leader with a strong record of accomplishment across multiple roles and organizations. Rich Langtry has worked closely with global business leaders from a wide cross section of client verticals … Read More

Best Practices and Solutions

Rich LangtryBlog, Rich Langtry

In July of 2017, Rich Langtry released his most recent publication “It’s More Than Managing an Account”.
In this article Rich Langtry outlines the best practices and methods to shifting your account management organization from a reactive non-value added team to a more pro-active and consultative difference maker.
Rich Langtry breaks down the various aspects of a highly effective client support … Read More

It is More Than Managing an Account

Rich LangtryBlog, Rich Langtry

By Richard Langtry
Every so often, you are provided with a nugget of truth that changes the way in which you see things. I had this moment in 2012 and it altered the way that I have approached client support and engagement to this day.
I began working with clients and prospects in a business to business service industry in 2002. … Read More

Leadership Lessons: From A Two Year Old

Rich LangtryBlog, Rich Langtry

Over the past fifteen years, I have spent a significant amount of time learning the best practices and behaviors of the most effective and successful business leaders. I have read the works of Stephen Covey, Peter Drucker, Jack Welch and many others along the way.
I have had the great fortune of being coached by men who have won national championships … Read More

Tips for providing great customer service

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Rich Langtry

For every business, it is necessary to provide top-notch customer service. If you want to keep your clients happy from the service that you are providing, then you will have to be sure that you are working on some tips that will allow you to provide best customer service. There are countless ways to impress your clients, and one of … Read More

Business Development Through Customer Services

Rich LangtryBlog, Rich Langtry

Rich Langtry

In order to reduce the human effort and take the business to a higher level, customer services are introduced. Customer services play a prolific role in every business. Nowadays companies are facing high customer retention rate, which knows the value of client servicing. Customer service is a commercial term which means to surpass the customer expectation.
Effective Way to Develop Business
It … Read More